Why haven't I received my text message?

It's possible that you entered a landline or an incorrect phone number. If you did enter an incorrect mobile number or landline, you can change it by going to My Account > Login Details > Strong Authentication.

Here you can review your mobile number, and make any necessary changes.

If your number is correct and you still aren’t receiving them, contact your mobile provider to make sure you’re able to receive short code messaging. Some providers restrict access to these messages, which can interfere with our ability to send you text messages.