How do I close my MoheganSunCasino.com account?

Closing your MoheganSunCasino.com

If you’d no longer like to play at MoheganSunCasino.com, we make it easy to close your account. It’s as simple as calling Customer Support at 800-407-9167. We’re available to assist 24/7. When you call, we’ll ask you to verify a few account details for privacy and security reasons.

If you prefer to keep your account open but would like to limit your play, we offer a number of options:

Set a Cool-off period

Need to take a break from MoheganSunCasino.com? You can set a cool-off period ranging from 3 to 30 days. During the cool-off period, you won’t be able to access your account to deposit or play. If you need to make a withdrawal, you’ll need to call Customer Support. Once the cool-off period comes to an end, you’ll regain access to your account. Here’s how to set your cool-off period:

1) Sign in to MoheganSunCasino.com.
2) Click My Account.
3) Choose Responsible Gaming.

4) Click Cool Off.

5) Click the dropdown menu.
6) Select the number of days for your cool-off period.
7) Click Set Cool Off Period.

Set Deposit Limits

Online gaming should be treated as entertainment. That’s why it’s always a smart idea to set a budget. We make it easy to do so:

1) Sign in to MoheganSunCasino.com.
2) Click My Account.
3) Choose Responsible Gaming.

4) Scroll down to Deposit Limits.

5) Enter your desired amount under Daily/Weekly/Monthly Limit.
6) Click Update Limits.

Your new deposit limits will be set right away. If you’ve already set a limit and your new limit is less than the previously set one, the decreased limit will take effect right away. If your new limit is greater than your previously set limit, your new limit will take effect according to the following schedule:

• For daily limit increases -> After 1am following your limit increase request
• For weekly limit increases -> After 1am on the Monday following your request with the new limit taking effect at that time
• For monthly limit increases -> After 1am on the first day of the following month

Set Time Limits


If you’d like to limit your time online at MoheganSunCasino.com according to a daily, weekly, or monthly schedule, it’s easy to do:

1) Sign in to MoheganSunCasino.com.
2) Click My Account.
3) Choose Responsible Gaming.

4) Scroll down to Session Time Limits.

5) Enter your desired time limit by minutes under Daily/Weekly/Monthly Limit.
6) Click Update Limits.

Your new time limits will be set right away. Please note that the clock for each session starts the second you sign in to your account and stops the second you sign out.

If you’ve already set a limit and your new limit is less than the previously set one, the decreased limit will take effect right away. If your new limit is greater than your previously set limit, your new limit will take effect according to the following schedule:

• For daily limit increases -> After 1am following your limit increase request
• For weekly limit increases -> After 1am on the Monday following your request with the new limit taking effect at that time
• For monthly limit increases -> After 1am on the first day of the following month

Set Spending Limits

Playing online comes with risks. That’s why it’s a good idea to set a loss limit and play within it. Doing so is easy:

1) Sign in to MoheganSunCasino.com.
2) Click My Account.
3) Choose Responsible Gaming.

4) Scroll down to Spend Limits.

5) Enter your desired loss limit by dollar amount under Daily/Weekly/Monthly Limit.
6) Click Update Limits.

Your new spend limits will be set right away. If you’ve already set a limit and your new limit is less than the previously set one, the decreased limit will take effect right away. If your new limit is greater than your previously set limit, your new limit will take effect according to the following schedule:

• For daily limit increases -> After 1am following your limit increase request
• For weekly limit increases -> After 1am on the Monday following your request with the new limit taking effect at that time
• For monthly limit increases -> After 1am on the first day of the following month