In order to ensure the security of our players and in order to remain in compliance with State regulations, we are required to verify the ownership and authorized use of all payment methods used to make deposits to any MoheganSunCasino.com player account before any funds may be withdrawn from the player's online gaming wallet.
While we are unable to divulge the specifics of our internal verification measures in order to protect the systems and processes we use to protect our players, it is important to keep the following items in mind regarding the verification process:
- Once documentation has been requested, no funds may be withdrawn from your account until the account has passed the verification process
- We will communicate all documentation requests to you via the My Documents section of your account, or via email from firstname.lastname@example.org
- Each payment method used on an account goes through this process one time
Q: How long does this process take?
A: Documents are typically reviewed within 24-48 hours following their submission
Q: What if I no longer have the card or bank account you're requesting documentation for?
A: Please contact the issuing financial institution to obtain a letter of ownership document for the account. We will provide more information regarding which specific pieces of information are needed for verification upon our initial outreach to you.
Q: Is my personal information safe?
A: The security of your personal information is our top priority. All information provided as part of the verification process is only used for the purposes of identity verification and fraud prevention.